Shipping policy
At V@nta Customs, we want your order to arrive safely and on time. Here's what you need to know about shipping.
Shipping Methods
We offer multiple shipping options at checkout so you can choose what works best for you. Shipping costs and delivery times vary based on your location and the shipping method selected.
Processing Time
Orders are processed within 1-2 business days before being handed off to our shipping partner. Processing does not include weekends or holidays. Once your order ships, you'll receive a tracking number via email.
Delivery Times
Standard shipping typically takes 5-7 business days from the ship date. Expedited and express options are available for faster delivery. Delivery times are estimates and are not guaranteed. Factors such as weather, holidays, and carrier delays may affect delivery.
Dropshipping Notice
Because we operate on a dropshipping model, items are sourced from third-party suppliers and shipped directly to you. This may result in longer delivery times than traditional retailers. We are not responsible for delays caused by our suppliers or shipping carriers.
Tracking
Once your order ships, you'll receive a tracking number. You can use this to monitor your package's progress. However, tracking information may take 24 hours to update with the carrier.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages shipped to incorrect addresses provided by the customer. If you need to change your address, contact us immediately at cccvvx999@gmail.com.
International Shipping
We currently ship to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Damaged or Lost Packages
If your package arrives damaged or goes missing, contact us within 48 hours with photos or tracking information. We'll work with the carrier to file a claim and resolve the issue.
Contact Us
For shipping questions or concerns, reach out to us at cccvvx999@gmail.com.