Refund policy
Return & Refund Policy
Last updated: August 26, 2026
Thank you for shopping with Vanta Customs. We want you to be satisfied with your purchase. If you have an issue with your order, please review the policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging when applicable.
- You must provide your order number or proof of purchase.
To request a return, contact cccvvx999@gmail.com with your order number and a description of the reason for the return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be sent to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Non-Refundable Items
The following may not be eligible for a return or refund:
- Used or damaged items
- Items damaged after delivery due to misuse
- Items returned after the 30-day return period
- Gift cards, where applicable
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Exchanges
If you receive a damaged, defective, or incorrect item, contact us at cccvvx999@gmail.com and we will work with you to determine the appropriate solution.
Order Cancellations
Orders may be canceled if they have not yet been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
Vanta Customs
Email: cccvvx999@gmail.com